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Congratulations to our 2010 Hospitality Heroes!
Our Hospitality Heroes were recognized on May 14th during our National Tourism Month SmARTs celebration. Each business and individual nominated received a certificate and hand-made Hospitality Hero Pig created by Art Center @ 319 resident artist, Valerie Johnson.
Arts Center @319
Beautiful Occasions: Bridgette Seaborne Parker
Boykin’s Tavern Museum
Captain Chuck-A-Mucks Ship Store & Grill: Shannon Wilson, Christina Stoll, Shelly Reid
Church Street Inn Bed & Breakfast: Vickie Carr
Cloud Nine / Three’s Company: Elsie Griffin
Fairfield Photography: Lee & Melinda Poe
Historic St. Luke’s Church: Gloria LaBoone, Leslie Dunaway, Ashley Peters
Isle of Wight County Museum: Denise Haynes
Lindsey Jones, Ltd.: Kay Watkins
Mansion on Main B&B: Dawn Riddle
Nautical Décor: Dwain Rodman
Painted Garden: Robbie Perrotti Younger
Smithfield & Isle of Wight Visitors Center: Collin Norman
Smithfield Flag Shop
Smithfield Flower Shop: Rita Greiner
Smithfield Inn: Sarah Bordeaux
Smithfield Ice Cream Parlor: Lori Smith, Margaret Carroll, Marian Aiden, Skylar Norman, Lynka Jordan, Ashley Mills, Donna Cowger, Mary Neeley, Robyne Johnson, Thomas Jordan, Ryan Bruner
Smithfield Interiors: June Pius
Smithfield Station Waterfront Inn, Restaurant & Marina: Zach Bent, Donna Nurney, Holly Onks
The Christmas Store: Jim Abicht
The Genuine Smithfield Ham Shoppe: Virginia Wade
Thunderbird Grill: Cori Middlebrooks, Barb Middlebrooks, Betty Carter
Wharf Hill Antiques: Lisa Dobrott, Bruce Cobb
Congratulations to our 2010 Hospitality Hero of the Year!
Marian Aiden of the Smithfield Ice Cream Parlor
(Left to right) Tourism Director, Judy Winslow, Visitor Center Manager, Cheryl Whitener
and Hospitality Hero of the Year, Marian Aiden.
Has someone here in Smithfield or Isle of Wight County
enhanced your visit with us?
If so, let us know!
Smithfield and Isle of Wight County CVB announces
a new program to recognize “front line” employees and volunteers.
As the Smithfield & Isle of Wight Visitor Center numbers continue to increase, we are instituting a program to recognize and thank the rank-and-file front line employees that can “make or break” the visitation experience for the public…everyday. This program is called HOSPITALITY HEROES!
Why are we establishing this program? Because, while marketing and advertising from Smithfield & Isle of Wight Tourism can entice a guest to visit our area once, it is the hospitality experience that the folks representing our attractions, accommodations, restaurants and retail establishments provide, that encourages our visitors to come again and again. Our goal, and the goal of each of your businesses, is economic vitality-the kind that comes from repeat business! The good news--Repeat business is less expensive to capture! The bad news---it’s extremely difficult to maintain because it is experience driven! But here is where the bad news becomes good again-customer loyalty is EVEN stronger if a guest has had a bad experience and it has been well handled with a positive outcome! So this program is about all the folks who make a good visitation encounter, GREAT, and about the folks who turn a negative occurrence into a positive one!
Here’s how the program works. HOSPITALITY HERO postcards will be available at local attractions, accommodations, restaurants and retail establishments throughout the area for visitors to nominate their hero by filling out the card, describing their experience and mailing the card back to the CVB. Guests will also be able to nominate their “Hero” via email at JWinslow@isleofwightus.net.
Next May (2010), we will celebrate National Tourism Week by announcing the names of our HOSPITALITY HEROES and offering special recognition to those who have made an exceptional impression on our guests. Stay tuned for more info!
We look forward to this opportunity to say “thank you” to those who do such a tremendous job offering hospitality to all the visitors to Smithfield and Isle of Wight County!
___________________________________________________________________________________
Smithfield & Isle of Wight CVB Staff:
Judy Hare Winslow, Director of Tourism
Lois Chapman, Marketing & Public Relations Manager
Cheryl Whitener, Visitor Center Manager
Terry Thompson, Event Coordinator
Kristin Wilda, Farmer's Market Manager
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Smithfield & Isle of Wight CVB and the Isle of Wight Arts League are partially supported by funding from the Virginia Commission for the Arts and the Virginia Tourism Corporation.
